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Shipping Policy

At Pournara, we aim to provide a seamless shopping experience for our customers, ensuring that your orders are delivered efficiently and securely. Please review our shipping policy to understand how we handle deliveries.

Processing Time

  • Orders are processed within 1-3 business days (Monday to Friday).
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Delivery Times

  • We partner with trusted carriers to ensure timely delivery of your orders.
  • Estimated delivery times vary based on the shipping destination:
    • Domestic Deliveries: 2-5 business days.
    • International Deliveries: 7-14 business days.

Please note that delivery times are estimates and may be affected by factors such as weather, customs, or carrier delays.

Shipping Costs

  • Shipping fees are calculated based on the destination, weight, and size of your order and will be displayed at checkout.
  • Free shipping may be available for orders over a certain amount. Check our website for current promotions.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details to monitor the progress of your delivery.

Customs and Duties

  • For international orders, customs fees, duties, or taxes may apply based on the regulations of the destination country. These charges are the responsibility of the customer.

Failed Deliveries

  • If a delivery attempt is unsuccessful due to an incorrect address or absence of the recipient, the customer may be responsible for any additional shipping fees for re-delivery.

Missing or Damaged Items

  • If your order arrives damaged or items are missing, please contact our customer service team within 7 days of delivery with your order details and photos of the package for prompt assistance.

Contact Us

If you have any questions regarding our shipping policy, please reach out to our customer service team through our contact page.

We are committed to ensuring your satisfaction and thank you for choosing Pournara for your socks shopping needs!